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How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad or Rocket, and keep your wallet secure. This policy explains what data we hold, how we use it, and how you can request changes or deletion.

Account dataPayment detailsDevice infoSupport logsSession records
9a9993 How We Handle Your Account Information
DATA PRACTICES

How We Keep Your Information Secure

We encrypt sensitive data including passwords and payment details using industry-standard protocols. Account sessions expire after thirty minutes of inactivity, forcing a fresh login with OTP verification. Device fingerprints help us flag logins from unfamiliar locations. We audit access logs monthly and restrict internal data access to staff who need it for account operations or compliance checks.

Encryption Standards

All payment data, including bKash, Nagad and Rocket transaction references, is encrypted at rest and in transit. Passwords are hashed using a one-way algorithm so even our support team cannot retrieve them.

Session Security

Sessions time out after thirty minutes of inactivity. When you log back in, we send an OTP to your registered mobile number. If we detect a login from a new device, we require additional verification.

Data Retention

We keep transaction records for six years to meet regional financial reporting obligations. Account profile data is deleted within thirty days of an approved deletion request, unless retention is required by local law.

Your Rights

You can request a copy of your data, correct outdated information, or ask us to delete your account. Submit your request through live chat or a support ticket; most are processed within two business days.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what data we hold, want to request a copy, or need to update your details, our support team handles privacy queries the same way they handle account questions. Open a support ticket from your account dashboard or use live chat during business hours. Most data requests are answered within forty-eight hours.

Team online

Live Chat

Open live chat from your account page and select privacy request from the topic menu. Our team will confirm your identity using your registered mobile number and walk you through the request process.

Support Ticket

Log in, go to account settings, and submit a ticket under privacy or data request. Include the specific information you need — a data export, correction, or deletion — so we can route it correctly.

Email Inquiry

Send your privacy question to our support email listed in the footer. Include your registered mobile number and account username so we can verify your identity before releasing any data.

Common Questions About Your Data

We collect your mobile number, date of birth, preferred payment method and device information. When you deposit via bKash, Nagad or Rocket, we record the transaction reference to match it against your wallet balance.

Active account data is retained as long as your account is open. After closure, we keep transaction records for six years to meet regional financial reporting requirements, then delete them unless local law requires longer retention.

Yes. Log in, open a support ticket, and select data export. We will send you a copy of your account profile, transaction history and session logs within forty-eight hours after verifying your identity.

We share payment details only with bKash, Nagad or Rocket when processing your transaction. We do not sell your data to advertisers or other third parties, and we do not use tracking cookies beyond session management.

Submit a deletion request through live chat or a support ticket. We process most requests within thirty days. Transaction records subject to regional financial reporting obligations will be retained for the required period, then deleted.

We send an OTP to your registered mobile number and may ask you to verify recent account activity. This additional step protects your wallet if someone else tries to access your account from an unfamiliar location.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.